Customer Service Center

Custom eyeglasses

CUSTOMER CARE

FAQ

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It may be possible to re - use your frames, but it depends on their condition, your particular prescription, and the lenses and options you choose.Even when frames are in perfect condition, removing old lenses and replacing them with new lenses is stressful on a frame.Most frames that have been worn for a period of time are not in perfect condition simply due to normal wear and tear.Small cracks and weak points occasionally develop that cannot be seen with the naked eye.Our store associates have received extensive training on how to evaluate eyeglass frames and determine the potential risk of breakage as a result of the manufacturing process.Please visit your nearest LensCrafters and they will be able to provide you a definitive answer.Use the Find a Store locator to help find the store nearest you.

LensCrafters accepts many insurance plans at our stores and online.Some of the providers we accept are EyeMed Vision Care® and most major vision care insurance plans, including Anthem Blue Cross Blue Shield, Aetna, Humana and many more.To view a listing of LensCrafters - accepted vision insurance plans, please visit our Insurance page.As always, it 's best to confirm your benefits with your insurance plan provider. Independent Doctors of Optometry* may accept different insurance plans and should be contacted directly. To find a store near you, you can use the Find a Store locator or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.*

Give us a few.Emails are sent immediately upon request, but it ? s normal for it to take about 15 minutes to get to your inbox.1.Proofread the email address to look for an incorrectly typed address : Do we have your correct email address ? Just a single miss - typed letter will cause an email to go to the wrong address.Double check that it ? s been entered correctly.2.Check your Spam / Junk folder : Sometimes mail from an unknown sender gets filtered out and lands in your Spam folder.If you find emails from LensCrafters in your Spam, just add us to your email contacts or safe senders list(LC @@ e - lenscrafters.com).This will make sure that mail from LensCrafters is recognized by your mail server and delivered to your inbox.3.Look into your Firewall, Content Filter, or Email Security Policy : See if your firewall, content filter or virus scan is blocking our email notifications.Ask your Internet Service Provider(ISP)or corporate IT department if emails from[Lenscrafters.com]be added to the email white list to make sure that LensCrafters messages aren ? t blocked.